Pre-vetted customer support representatives, live chat operators and team leaders - all fully managed by Platintel. Deliver the responsiveness your customers expect, at a fraction of the local cost.
Customer experience is one of the most in-demand functions for offshore outsourcing - and for good reason. Phone support, web chat, email management and SLA-driven response teams all require consistent, scalable headcount that's difficult and expensive to maintain locally.
The Philippines is the natural starting point for customer experience outsourcing. It has one of the world's largest English-speaking workforces, a globally recognised service culture,and deep experience supporting customer-facing roles for Australian and international businesses. India adds scale and operational depth. Indonesia provides cost-effective support across chat and email functions.
Don't see your role? Talk to us - we source to brief.
CX demand fluctuates - by season, by campaign and by growth stage. Platintel gives you fast access to qualified customer experience professionals at a fraction of the local cost, with the ability to scale your team up or down as volumes change.
No long-term lock-in and a 60-day notice period means you retain full control over team size. Add SLA coverage or web chat capacity without committing to permanent local headcount.
The Philippines is globally recognised for its customer service workforce. Platintel sources across the Philippines, India and Indonesia -giving you access to experienced, English-proficient CX professionals who are vetted, managed and ready to represent your brand from day one.
A job title or position description over email is all we need. No commitment required at this stage. We advertise the role and go searching.
We shortlist the best candidates and you confirm your preferred candidate. Sign a simple agreement: flat monthly fee, 60-day notice period, invoiced monthly on 28-day terms.
Generally 2–6 weeks from brief to first day on the job.
On Day 1 we run a 90-minute company induction covering Platintel policies, procedures, and health & safety — on your behalf.
We hand over to you for role-specific training. Need help with that too? We can train staff on your behalf, free of charge.
Once onboarded, our local team leads to monitor performance, track attendance, and run regular reviews — so your offshore tech team stays on standard.
As first-time outsourcers, we were initially cautious about building an offshore team. Platintel made the process straightforward, helped us find exceptional people and has become a genuine partner in our growth. The team members we've brought on are now critical parts of our day-to-day operations and have allowed us to scale far more effectively than we could have otherwise.
Platintel has become a valued extension of the Circl team, consistently providing reliable, responsive, and high-quality administrative support. Their professionalism, attention to detail, and commitment to our success have helped us improve efficiency and scale our operations with confidence.
We have partnered with Platintel for more than three years, their team has always been responsive, professional, and easy to work with. The quality of staff they provide is excellent, and their support has played a key role in helping us successfully build and expand our team. We value the relationship we have built with the Platintel team.
I am very impressed by the professionalism and efficiency of the team. The candidates they present are well-rounded and experienced. I would highly recommend them to anyone looking at building an offshore team.
Platintel continues to be an invaluable partner in our customer support operations. Their comprehensive end-to-end management—spanning call centre staff, claims processing, and billing—has transformed our business efficiency. Since establishing our offshore team with Platinel we've not only achieved cost savings but have also seen improvements in service quality and operational scalability. Their professional team seamlessly integrates with our processes, delivering consistent results that exceed our expectations
Platintel has become a trusted extension of our team at Safety Champion. Their professionalism, responsiveness and genuine care for both their clients and candidates have helped us build a high-performing offshore team with confidence. From recruitment through to ongoing people support, they consistently make the process seamless. We highly value our partnership and look forward to continuing to grow together.
"Having the right offshore partner means our leaders can focus on what they do best - and our students get a better experience as a result."
