A slow or unhelpful response to a customer query is often the moment that customer decides to leave. Our Customer Support Representatives work in your systems, follow your processes, and represent your brand - at a fraction of what a local hire costs.
A Customer Support Representative handles inbound customer queries - answering questions, resolving issues, and processing requests via email, chat, or phone.
Outsourcing this role across the Philippines, India and Indonesia gives businesses access to qualified, English-proficient customer support professionals at 50-70% less than local hiring costs - with no recruitment fees, no lock-in, and full management handled by Platintel.
A slow or unhelpful response to a customer query is often the moment that customer decides to leave.
Through Platintel, your Customer Support Representative is fully managed offshore, set up on your helpdesk and CRM tools from day one, and backed by ISO 9001-certified quality processes. You get solid, professional support without the cost of a local hire.
These are the kinds of offshore candidates you would be interviewing.
Real talent that is properly vetted.
A Customer Support Representative handles inbound customer queries - answering questions, resolving issues, and processing requests via email, chat, or phone. Day to day, that means handling complex customer issues independently, managing escalations and de-escalate difficult situations, identifying recurring issues and suggest process fixes, and more. Basically, they take this work off your plate so your in-house team can focus on higher-value work.
Yes. We match time zone coverage to your needs during the briefing process. Our Philippines hub has strong overlap with Australian and US business hours. We confirm the exact setup before you commit to anything.
They're trained across the main customer support platforms - Zendesk, Freshdesk, Intercom, and more. They also work across standard tools like Slack, Teams, and Google Workspace. If your stack isn't on this list, let us know - we vet for your specific tooling.
Most clients have a shortlisted candidate within 5 business days, and their new team member fully onboarded in 2-6 weeks. We handle all contracts, compliance, and setup. You just run the interview and make the call.
Customer Support Representatives handle queries across email, chat, and phone, while Live Chat Operators focus specifically on real-time chat conversations. There is overlap and we can brief either role based on your specific needs.
No. Platintel provides all IT equipment on Day 1 as part of the onboarding process. Your new team member arrives ready to work in your tools from the start.
Tell us what you need and we'll come back within one business day with a shortlist and a pricing guide.
