A world where every business - regardless of size or location - has access to intelligent, high-performing global teams and technology to make them even more effective.
To help SME, Midmarket, and Enterprise businesses build dedicated offshore teams and harness AI and automation - delivering real productivity gains, measurable ROI, and a genuine competitive advantage.
Integrity. We act with transparency in everything we do - with our clients, our team members, and our partners.
People first. We invest in our offshore teams because their success is our clients' success. Above market remuneration, private healthcare, career development, and a reward and recognition program are standard.
Social responsibility. We believe in paying it forward. The impact our teams have on their families, communities, and local economies matters to us.
Continuous improvement. ISO 9001 isn't a badge - it's how we operate. Every process, every engagement, every team is held to a documented quality standard.
Platintel builds intelligent global teams for SME, midmarket, and enterprise businesses - combining full-service offshoring with AI consulting. Our delivery centers span the Philippines, India and Indonesia, covering back office, contact center, customer experience and digital operations. Our AI consulting team identifies automation opportunities, builds the case for change, and maps a clear path to ROI.
As first-time outsourcers, we were initially cautious about building an offshore team. Platintel made the process straightforward, helped us find exceptional people and has become a genuine partner in our growth. The team members we've brought on are now critical parts of our day-to-day operations and have allowed us to scale far more effectively than we could have otherwise.
Platintel has become a valued extension of the Circl team, consistently providing reliable, responsive, and high-quality administrative support. Their professionalism, attention to detail, and commitment to our success have helped us improve efficiency and scale our operations with confidence.
We have partnered with Platintel for more than three years, their team has always been responsive, professional, and easy to work with. The quality of staff they provide is excellent, and their support has played a key role in helping us successfully build and expand our team. We value the relationship we have built with the Platintel team.
I am very impressed by the professionalism and efficiency of the team. The candidates they present are well-rounded and experienced. I would highly recommend them to anyone looking at building an offshore team.
Platintel continues to be an invaluable partner in our customer support operations. Their comprehensive end-to-end management—spanning call centre staff, claims processing, and billing—has transformed our business efficiency. Since establishing our offshore team with Platinel we've not only achieved cost savings but have also seen improvements in service quality and operational scalability. Their professional team seamlessly integrates with our processes, delivering consistent results that exceed our expectations
Platintel has become a trusted extension of our team at Safety Champion. Their professionalism, responsiveness and genuine care for both their clients and candidates have helped us build a high-performing offshore team with confidence. From recruitment through to ongoing people support, they consistently make the process seamless. We highly value our partnership and look forward to continuing to grow together.
Joy is the Shift Lead at our Manila site.
Joy has more than a decade of experience in both people leadership and recruitment within the BPO industry here in the Philippines. More specifically her expertise lies in frontline coaching & development of customer facing teams.
Joy holds a Bachelor of Arts and Communication from De La Salle University.
Tim Webb is our founder and Managing Director. His expertise is in working with businesses which have a field service or trade component, as well as having extensive knowledge of the electrical contracting industry in Australia.
A serial entrepreneur, Tim has previously taken his other businesses from pre-revenue to profitability, and ultimately to sale. He has a passion for sharing his knowledge of outsourcing with Australian business owners and showing them how they can improve their work-life balance through leveraging offshore teams.
Tim holds a Bachelor of Business (majoring in accounting) from Charles Sturt University.
A Perth native, husband and father Tim currently splits his time between his base in Perth and Bali.
Dale is responsible for the day-to-day leadership of the business both onshore in Australia and our offshore delivery centres. As part of his role, he is also the interface between our clients and their offshore teams.
He has held executive roles in both subsidiaries of publicly listed businesses and private SMEs. More specifically, his expertise lies in customer experience, work-flow optimisation, and large contact centres. He holds a Masters Degree in Business Administration (MBA) from Swinburne University of Technology, and was recognised for academic excellence in corporate governance and leadership.
Outside of work, Dale is a father of two young boys, an avid Brazilian Jiu Jitsu practitioner, and ocean lover. He currently resides in the Northern Rivers region of New South Wales.
Iput is the first and longest serving employee of Platintel. She has overall responsibility for our operations in Indonesia, with a particular focus on governance and compliance.
Iput loves to travel and immerse herself in other cultures. She is also the world’s biggest fan of ramen!
Melinda is an expert in all things finance and HR, having spent the last 23 years in support services roles in a variety of different industries. Melinda currently oversees all corporate taxation and management accounting matters for our Filipino entity, as well as the HR function.
Melinda has been happily married for 16 years, and has two beautiful children.
Alvin oversees the Platintel operation and our team in Manila. His primary function is ensuring the delivery of an exceptional experience for all of our clients through the implementation of continuous improvement programs, coaching and development.
Alvin has more than a decade’s worth of experience working for business process outsourcing companies, leading teams across SE Asia and Europe. He holds a Bachelor’s degree in Information Management and is a Lean Six Sigma Certified Practitioner.
Sari is one of our founding team members, and prior to joining Platintel had been working directly for our founder, Tim, in one of his other businesses. Sari now looks after our team in Jakarta in her role as Site Lead.
Sari has deep knowledge of service centre operations in the consumer electronics and appliance industry, working directly with subcontractors for global brands such as Samsung and LG. She holds an Associate Degree in English Literature.
Sari is mother to a beautiful baby boy, and enjoys spending the little free time she has online gaming.
